FAQ

COAT WARRANTY & REPAIRS

Dawn Levy stands confidently behind our merchandise and offers repairs on Dawn Levy products purchased from dawnlevyny.com for up to one year from the date of purchase. As the resolution and color of each computer monitor or mobile device varies, we are unable to guarantee the 100% accuracy of the product’s colors displayed on our website. Additionally, due to the fact that fur is a natural material, the fur on our products are going to vary a bit in color, volume, and overall appearance.

What if I need a repair or my item is defective?

Truly defective products will be refunded.
Any defective product will be reviewed on a case-by-case basis.
Due to the delicate nature of our fabrics, we are unable to repair tears or snags on our coats caused by natural wear and tear.
We are not responsible for coats that are damaged by cleaning methods not listed on our care label.
Fur repairs are handled on a case-by-case basis.

If you receive an item that you feel is defective or damaged, please send an email to askdl@thelevygroupinc.com upon delivery of item, including the following information:

Full Name, Email Address and Order #
Please provide images of the defective/damaged product:
- A full length image of the product
- A close up image of the defective/damaged area of the product
Detailed description of the issue or description of the necessary repairs

*Unfortunately, we do not sell nor stock replacement hoods or fur trims, including fur collars and linings

PRE-ORDER

Dawn Levy is happy to offer a pre-order option on select new styles! For all pre-orders, the estimated shipping date will be listed on the products page. Please note that pre-order products are susceptible to processing delays; in this case, we cannot guarantee dates for these items.

PRICE ADJUSTMENTS

Dawn Levy will gladly honor a one-time price adjustment on full-price merchandise only, within seven days of the retail purchase ship date.
Sale items are ineligible for price adjustments.

COUPON POLICY

Receive a 10% off discount code after subscribing to our email list! This code is only valid on your first Dawn Levy full priced purchase.
Discount codes cannot be combined; only one discount code per purchase.

PAYMENT METHODS: We kindly accept the below payment methods:

Amazon Pay
American Express
Discover
MasterCard
PayPal
Visa

SIZE GUIDE

To view our size chart, please click here!
If you would like the specific measurements of a particular style, please email askdl@thelevygroupinc.com with:
- Name
- Email address
- Name of style(s) you are interested in receiving more details on

Where is the Dawn Levy retail location?

Unfortunately, Dawn Levy does not have a retail location. All Dawn Levy products can be found on our website, dawnlevyny.com!

Where can I buy authentic Dawn Levy products?

Authentic Dawn Levy products can be purchased on dawnlevyny.com as well as select department stores and specialty stores.
To find out more information about where to purchase an authentic Dawn Levy product, please email askdl@thelevygroupinc.com.

What type of fur do you use on your products?

Our products use certified Saga Furs; the most sustainable process and production of furs worldwide. The type of fur we use varies on the specific product. To learn more about Saga Furs, please click here for more information.