What is Dawn Levy’s shipping policy?
We offer the following types of shipping:
- FedEx standard Ground® Delivery
- Ship in 1 to 5 business days
- FedEx Ground® Home Delivery
- Ship to residential addresses in 1 to 5 business days
- FedEx 2Day® Delivery
- Ship in 2 business days
- FedEx Standard Overnight® Delivery
- Ship by the next business day
Important shipping information to note:
- Orders placed after 12 pm Eastern Standard Time will be processed the following business day.
- Orders placed with FedEx standard Ground® Delivery may take up to three business days to be processed.
- Processing involves the steps required for an order to develop in our order-generating system and then be received by our distribution center to begin preparing for delivery.
- When selecting FedEx standard Ground® Delivery orders are then typically delivered within three to five business days after going through our order processing system and distribution center (weekends and holidays are excluded).
When placing your order, please take note that orders will not ship out on the dates found in the below document:
Where does Dawn Levy ship to?
- Dawn Levy does not ship to P.O. boxes.
After I place my order, how long will it take to be delivered?
- Orders placed after 12 pm Eastern Standard Time, weekends, or holidays will begin being processed the following business day.
- We aim to ship out all orders within 24 to 48 hours after it has been processed.
- Please note that during times of high volume, processing time for orders may take longer than three days.
- The arrival times of shipments are calculated based on the time the order has left our distribution center plus the time that is needed to travel to the addressed geographic location.
- Transit times are to be used as a guide only. We are not responsible for any delays or interferences caused by FedEx.
- Please note that order processing and delivery times do not include weekends or holidays.
How can I change or cancel my order?
- If a cancellation or address modification is needed for your order, please inform us immediately by emailing our Customer Service Team at firstname.lastname@example.org
- If your order is in process, there is no guarantee that a cancellation or change can be made to the order.
- Please note that our Customer Service Team will not be able to receive change and/or cancel requests made after 5 pm on Fridays, weekends, and holidays.
- Promotional codes are only valid on new orders and cannot be combined with any other offers.
- We will not offer price adjustments on orders.
What is Dawn Levy’s return policy
We are sorry to hear that your order did not work out.
Dawn Levy merchandise that is eligible for return must be returned within 14 days from the date the item was delivered in order to receive a refund. Items returned past the 14-day, return period will not be accepted and will be sent back to you.
See below for details on what items are eligible for return.
- We gladly offer returns on all full-priced items that shipped within the USA (excluding Hawaii and Alaska) for free.
- We also offer returns on items purchased with a promo code or a discount (not marked FINAL SALE). However, you will be charged $10 as a restocking fee to cover the cost of shipping the return.
- We do not accept returns or exchanges for items that are marked FINAL SALE at the time of purchase. Any item marked FINAL SALE is non-returnable and non-exchangeable.
- To receive a full refund, all merchandise must be unworn and unwashed.
- Any worn merchandise that does not have the original Dawn Levy tags, Dawn Levy labels, and red security tag attached will automatically be denied and shipped back to you without a refund.
- We kindly ask that you allow 24 to 48 hours for customer service to respond to all inquiries and return processing.
- We only accept returns and exchanges on items purchased on our website, dawnlevyny.com, and cannot accept any returns on purchases that were made at third-party retailers that carry and sell our brand.
- We cannot accept cross-border returns.
How do I return an item?
Visit our Return Portal and follow the simple instructions on-site. You will need your order number and email address.
- We are sorry to hear that your order did not work out. In order to receive a full refund on your order, please return your items within 14 days of the date the item was delivered. All items must be unworn, unwashed, and have the original tags and security tag still attached. Any item(s) that do not have the original tags and security tag attached, will automatically be denied and shipped back to you without a refund.
- Please complete the form included with your order. Repack the items you wish to return in the original packaging and return the item using the free FedEx label sent to you by email. Be sure to enclose your return form and invoice with the barcode that was in the original shipments box. Any item that does not have the original tags and security tag attached, will automatically be denied and shipped back to you without a refund.
- We do not accept returns on any items from any external retailers. If your product was purchased from a different retailer, please contact or refer to their website for their return policy.
- We recommend keeping a record of your return tracking number.
What is Route Insurance?
- Adding Route Insurance at checkout is completely optional! When adding the option of Route Insurance, you are choosing to insure your order during its shipping and delivery process.
- Route Insurance provides you with the peace of mind in the case that your order was lost, stolen or damaged during the shipping and delivery process.
- If you chose to apply Route Insurance to your order and your shipment was not delivered/lost, stolen or damaged, you can easily go and file a claim via Route Claims and choose whether you would like a refund or to reorder the original item(s). Once you file your claim with Route, it should be resolved within 24-48 hours.
- To help resolve your claim promptly, please follow all required protocol from Route.
After your order leaves our warehouse, Dawn Levy is not responsible for any damaged, lost or stolen shipments.
How do I exchange an item?
- Visit our Returns Portal and follow the simple instructions on-site. You will need your order number and email address. Please return the item you wish to exchange (within 14 days of the date the item was delivered).
- We'll take it from here! Once your order returned and checked by our warehouse a new order exchange will take place.
- Once the new order has been initiated, an email notification will be sent.
- All items labeled FINAL SALE during the time of purchase are non-returnable and non-exchangeable.
When will I receive my refund?
- Refunds will only be made in the form of the original payment method.
- Refunds will be processed within 7-10 business days after the item(s) have been received by our facility (address on the return shipping label).
- It may take 3-5 business days after processing for your account to reflect the refund.
- Please note that during times of high volume, processing time for refunds may vary and can take longer than the anticipated window. These high-volume times include holidays, peak season promotional periods, etc. Rest assured, we will do our best to process all transactions as quickly as possible.
What would be considered as Final Sale?
- Any merchandise that was indicated as “Final Sale” at the time of purchase is unable to be returned.
- Kindly note, all merchandise that is shipped via international shipping is final sale.
- Dawn Levy does not accept returns or exchanges on items labeled FINAL SALE at the time of your transaction.
We reserve the right to reject any returns that do not comply with our policy. If your package is not accepted, it will be sent back to you and a refund will not be issued. Your credit card will be charged for the shipping amount for the items that were returned to us that do not follow our policy
How can I track my order?
- An email with order confirmation and tracking information will be sent to the email address on file once the order ships. We only ship via FedEx.
- Please note that you may also track your order status by creating a login account on dawnlevyny.com.
Where is my order?
- Please use the tracking number provided for your order to keep track of your shipment’s delivery.
- In the case that a package was not delivered, please contact FedEx to file a claim. Once FedEx resolves/closes the claim, please forward all relevant information to email@example.com to help further resolve the issue on our end.
- If Route Insurance is applied to a Dawn Levy order and if shipment was not delivered or has been lost, stolen or damaged, you may easily go and file a claim via Route Claims. While filing a claim you may choose whether a refund or reorder of original item(s) are of appropriate choice. Once a claim is filed with Route, it should be resolved within 24-48 hours.
- To help resolve your claim promptly, please follow all required protocol from Route.
- Please allow up to 5 business days before filing claims as Carriers (FedEx, USPS, UPS, DHL, etc.) may sometimes prematurely mark the package as delivered when it’s still in transit.